Microsoft Cloud

Monday

Issue #173 / 05-OCT-26

Help your customers get answers and support with Teams Phone Agent

Teams Phone Agent provides organizations with an AI-powered receptionist to manage customer requests around the clock. It handles conversational Q&A, manages appointment bookings, and supports 60+ languages. When human assistance is needed, Teams Phone Agent intelligently transfers calls to specialists alongside AI-generated context notes.

Introducing the plugin registry - one place to discover and govern plugins for Microsoft Copilot

Agents in Copilot already help you work with your organization’s knowledge and automate business processes. Now, Microsoft is giving you more ways to customize Copilot with plugins that contain skills, connectors, and agents, adding the data and actions you need to get work done.

Now in public preview: Microsoft 365 SharePoint Storage and OneDrive Storage

Microsoft 365 SharePoint Storage and OneDrive Storage give your organization more options when your organization exceeds a SharePoint Online tenant’s included quota or a OneDrive account’s licensed quota. Instead of purchasing additional storage through a fixed subscription, these services can help you align storage spending more closely with your organization’s actual demand without changing the end-user experience.

Designing agent-first platforms: What changes when agents do the work

Traditional software waits for user input, but modern applications are shifting toward agent-driven execution. Instead of following rigid, preprogrammed code, autonomous AI agents reason through complex tasks to deliver results in real time. Rather than simply adding AI to legacy systems, forward-thinking organizations are redesigning their platforms for this new kind of software.

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