Google Workspace Wednesday

Issue #48 / 24-APR-24

Now generally available: Chat interoperability between Google Chat and other messaging platforms

At Google Cloud Next 2023, Google announced interoperability between Google Chat, Microsoft Teams and Slack— powered by Mio and previously available to Workspace customers through a Beta program. Now, this solution is generally available for Google Workspace customers. Interoperability will enable organizations that use Google Chat and other messaging platforms within their domain to provide a more seamless experience for their users.

Use annotations to enhance your presentations in Google Meet

Google is introducing annotation tools in Meet. Presenters and their appointed co-annotators can use these tools to highlight content or make other notations over presented content. Annotations will be on by default when you begin presenting — you can open the annotations menu to access various tools such as a pen, disappearing ink, sticker, text box, and more. Annotating and co-annotating are available for select Google Workspace editions. Anyone can view annotated content during a meeting.

Available in beta: automatically log Google Voice calls made to Salesforce contacts

Launching in beta, Google is introducing an integration between Google Voice and Salesforce that makes it easier to track details of calls made in Voice. When enabled, Voice calls will be automatically logged in Salesforce, ensuring that there is a record of that interaction for all to see. Additionally, you can jump from Voice to the Salesforce call log to add notes and more context. This helps eliminate the need for users to switch between multiple applications and manual record keeping, and it makes it easier for other team members to see the latest activity in Salesforce.

Google Chat apps can now subscribe to event notifications

Google Workspace developers registered in the Developer Preview Program have been able to build Chat apps that can subscribe to Chat events using the Google Workspace Events API. Now, this functionality is now available to all Workspace developers. Chat apps can receive events about the following types of changes in Google Chat: new memberships, new or removed reactions to a message, new/updated/removed members in a space, and changes to a space, such as the space name or description. Subscribing to these notifications allows Chat apps to respond to important actions in real-time.

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